Woman playing at electronic video game terminal

Unparalleled Experience

Delaware North, founded in 1915 in Buffalo, N.Y., where the company remains headquartered, is one of the largest family-owned-and-operated hospitality companies in the world – a symbol of stability and reliability.

Our $3 billion enterprise stems from our family of operating subsidiaries, with GEM being a part of our gaming division that includes award-winning casinos, such as Jumer’s Casino & Hotel in Rock Island, Illinois. While each subsidiary operates as a single entity with expertise in its particular industry, they all contribute to our collective think tank of hospitality leadership.

The outcome is a progressive company that shares insights, best practices and resources across all of our locations.

We take pride in being the go-to partner for innovative thinking – backed by a parent company with 100+ years of experience in creating special guest experiences at locations around the world.

Our deep understanding of the customer drives everything we do. Together, we’ll deliver a richer, more meaningful experience for your guests.